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If you receive the error message "This serial has been registered to a different account" while trying to activate your Air plugin in the inMusic Software Manager, don't worry! This guide will help you resolve the issue.
Why You Might See This Error:
- Purchase Email Discrepancy: If you purchased the software from the Air Music website, the license is automatically tied to the email used for the purchase. You may see this error if you try registering it under a different email.
- Typo in Serial Number: Double-check the serial number you entered to ensure there are no typos. A small mistake can trigger the error.
- Previous Account Registration: The serial might have been registered to a different account, either by mistake or due to a previous registration.
Steps to Resolve the Error:
- Verify Serial Number Accuracy: Carefully re-enter the serial number to rule out any typos.
- Check Your Accounts: If you have multiple email accounts, ensure you're logging in with the one used to purchase the plugin.
- Contact Customer Support: If you're certain the serial is correct and linked to a different account, reach out to customer support. You may need to provide both email addresses, your order number, and details of where you'd like the license moved.
- Proof of Purchase: Be ready to share your proof of purchase to help customer support verify your ownership.
We hope these steps help you resolve the "This serial has been registered to a different account" error. If you continue to experience issues, don't hesitate to reach out to our support team for further assistance.